# Hotjar: Incident Report - Heatmaps Unavailable

> Hotjar status incident “Incident Report - Heatmaps Unavailable” on 2017-08-10: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd
Last updated: 2017-08-10T16:17:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-08-10 16:17 UTC · Resolved: 2017-08-10 16:17 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/h1s3t11f3mcd](https://status.hotjar.com/incidents/h1s3t11f3mcd)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-08-10 16:17 UTC: Due to a faulty configuration change, heatmaps were unavailable for viewing for some users from approximately 15:30 - 15:50 UTC. No customer data was affected during the outage, and heatmaps continued to collect data normally during this time. The problem has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2017-08-10 16:17 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd
- Citation: Hotjar, “Incident Report - Heatmaps Unavailable” (2017-08-10 16:17 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Heatmaps Unavailable (2017-08-10)](https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd)`


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Canonical: https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd · Markdown: https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/h1s3t11f3mcd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:39:41.016Z