Hotjar: Surveys erroneously submitted skipped answer fields to the responses list
Timeline of updates
- resolved
We found and implemented a fix for an issue where if a respondent started filling out an optional question, but then clicked "Skip", the answer would still be included and sent to our servers. It was resolved today at 12:59 pm UTC.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Hotjar, started 2021-03-24 08:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Surveys erroneously submitted skipped answer fields to the responses list
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/g89g721ldc3k
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