Hotjar: Recording Text Incorrectly Masked
Timeline of updates
- resolved
From ~1:30GMT to ~7:30GMT today, in any recordings that took place for customers who had keystroke capture turned off, all text fields were accidentally replaced with masking characters (**). We apologize for the inconvenience. The issue is now resolved. Please contact support@hotjar.com if you have any questions.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2017-12-05 19:48 UTC, resolved after 0 min, 1 update(s).
- Title
- Recording Text Incorrectly Masked
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq
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