# Hotjar: Recording Text Incorrectly Masked

> Hotjar status incident “Recording Text Incorrectly Masked” on 2017-12-05: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq
Last updated: 2017-12-05T19:48:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-12-05 19:48 UTC · Resolved: 2017-12-05 19:48 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/fk157y8ksvxq](https://status.hotjar.com/incidents/fk157y8ksvxq)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-12-05 19:48 UTC: From ~1:30GMT to ~7:30GMT today, in any recordings that took place for customers who had keystroke capture turned off, all text fields were accidentally replaced with masking characters (\*\*\*\*). We apologize for the inconvenience. The issue is now resolved. Please contact support@hotjar.com if you have any questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2017-12-05 19:48 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq
- Citation: Hotjar, “Recording Text Incorrectly Masked” (2017-12-05 19:48 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq (CC BY 4.0).
- Markdown link: `[Hotjar: Recording Text Incorrectly Masked (2017-12-05)](https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq)`


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Canonical: https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq · Markdown: https://rewindex.com/company/hotjar/incidents/fk157y8ksvxq.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/fk157y8ksvxq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:42:05.576Z