Hotjar: Security certificate issue
Timeline of updates
- resolved
This issue is now resolved. The incident was a result of a misconfiguration with our security certificate that we experienced over the weekend. Visitors to your website(s) may have seen an antivirus or browser warning message regarding our security certificate. Please be assured that no data has been compromised as a result of this incident. During this time Hotjar may not have been able to collect data from your site. This issue began at 18:05 UTC on March 17th, and has been resolved as of 12:00 UTC on March 19th. We’ll be conducting a full investigation into what caused this and will be taking steps to ensure that it doesn’t happen again.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2018-03-19 10:18 UTC, resolved after 4.0 h, 1 update(s).
- Title
- Security certificate issue
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw
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