# Hotjar: Security certificate issue

> Hotjar status incident “Security certificate issue” on 2018-03-19: impact none (vendor’s label), 4.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw
Last updated: 2018-03-19T14:18:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-03-19 10:18 UTC · Resolved: 2018-03-19 14:18 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/9m13b4mrjtlw](https://status.hotjar.com/incidents/9m13b4mrjtlw)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2018-03-19 14:18 UTC: This issue is now resolved. The incident was a result of a misconfiguration with our security certificate that we experienced over the weekend. Visitors to your website(s) may have seen an antivirus or browser warning message regarding our security certificate. Please be assured that no data has been compromised as a result of this incident. During this time Hotjar may not have been able to collect data from your site. This issue began at 18:05 UTC on March 17th, and has been resolved as of 12:00 UTC on March 19th. We’ll be conducting a full investigation into what caused this and will be taking steps to ensure that it doesn’t happen again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2018-03-19 10:18 UTC, resolved after 4.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw
- Citation: Hotjar, “Security certificate issue” (2018-03-19 10:18 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw (CC BY 4.0).
- Markdown link: `[Hotjar: Security certificate issue (2018-03-19)](https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw)`


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Canonical: https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw · Markdown: https://rewindex.com/company/hotjar/incidents/9m13b4mrjtlw.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/9m13b4mrjtlw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:40:47.278Z