Hotjar: Ingestion process is disrupted
Timeline of updates
- resolved
We identified, and resolved, an incident that caused a disrupting in data collection, as well as performance issues in the Hotjar application (insights.hotjar.com). This incident is believed to have impacted all Hotjar Sites. The issue began at 4:12pm UTC and was resolved at 4:29pm UTC timezone. During this time, new data was not being collected in Recordings or Heatmaps, and our Surveys and Feedback tools may not have been functioning on customer websites. Users may have also experienced pageload issues or slowness while on insights.hotjar.com. We will publish a postmortem detailing the incident cause and timeline, and update this page when it's available. Thank you for bearing with us!
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2022-08-22 17:01 UTC, resolved after 0 min, 1 update(s).
- Title
- Ingestion process is disrupted
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/6g2xrg9w0nv3
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