Hotjar: Session capture is failing for 20% of sessions
Timeline of updates
- resolved
We became aware of an issue that began at 6:16pm UTC and prevented Hotjar from collecting Heatmap and Recording data for 20% of sessions. (Feedback and Survey tools were not affected). This was determined to have been caused by a lack of available server resources. Our engineers have implemented a solution and the issue was resolved at 7:45pm UTC.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2022-07-11 19:48 UTC, resolved after 0 min, 1 update(s).
- Title
- Session capture is failing for 20% of sessions
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz
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