# Hotjar: Session capture is failing for 20% of sessions

> Hotjar status incident “Session capture is failing for 20% of sessions” on 2022-07-11: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz
Last updated: 2022-07-11T19:48:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-07-11 19:48 UTC · Resolved: 2022-07-11 19:48 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/3xjs9fk9tnmz](https://status.hotjar.com/incidents/3xjs9fk9tnmz)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2022-07-11 19:48 UTC: We became aware of an issue that began at 6:16pm UTC and prevented Hotjar from collecting Heatmap and Recording data for 20% of sessions. (Feedback and Survey tools were not affected). This was determined to have been caused by a lack of available server resources. Our engineers have implemented a solution and the issue was resolved at 7:45pm UTC.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2022-07-11 19:48 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz
- Citation: Hotjar, “Session capture is failing for 20% of sessions” (2022-07-11 19:48 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz (CC BY 4.0).
- Markdown link: `[Hotjar: Session capture is failing for 20% of sessions (2022-07-11)](https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz)`


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Canonical: https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz · Markdown: https://rewindex.com/company/hotjar/incidents/3xjs9fk9tnmz.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/3xjs9fk9tnmz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:16:10.702Z