Hotjar: Incident Report - System down due to caching issue
Timeline of updates
- resolved
After monitoring the fix we're happy that everything is back to normal. We've implemented adjustments to our cache during the fix to help prevent this in the future.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2018-02-12 16:46 UTC, resolved after 29 min, 1 update(s).
- Title
- Incident Report - System down due to caching issue
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy
Hotjar profileRecent Hotjar incidentsAll outages on February 12, 2018Hotjar in February 2018MarkdownJSON