# Hotjar: Incident Report - System down due to caching issue

> Hotjar status incident “Incident Report - System down due to caching issue” on 2018-02-12: impact none (vendor’s label), 29 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy
Last updated: 2018-02-12T17:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-02-12 16:46 UTC · Resolved: 2018-02-12 17:15 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/39h79fr7m1hy](https://status.hotjar.com/incidents/39h79fr7m1hy)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2018-02-12 17:15 UTC: After monitoring the fix we're happy that everything is back to normal. We've implemented adjustments to our cache during the fix to help prevent this in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2018-02-12 16:46 UTC, resolved after 29 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy
- Citation: Hotjar, “Incident Report - System down due to caching issue” (2018-02-12 16:46 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - System down due to caching issue (2018-02-12)](https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy)`


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Canonical: https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy · Markdown: https://rewindex.com/company/hotjar/incidents/39h79fr7m1hy.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/39h79fr7m1hy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:49.056Z