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Hotjar change history: Some session data not being ingested

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2Major incident
When (UTC)ChangeKind
Critical incident: Some session data not being ingested
Hotjar reported a critical degradation in which some session data was not being ingested, affecting session capture. It started at 2024-06-03 17:24 UTC and was resolved at 2024-06-05 09:22 UTC, lasting 39 h 57 min. Engineers deployed temporary session-capture changes and restored ingestion to regular levels while working with their cloud provider; no root cause was stated.
Major incident