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CompaniesHightouchIncidents

Hightouch: Degraded functionality in AWS us-east-1

MajorStatus: resolvedStarted Resolved (0 min)3 updatesstatus.hightouch.io (opens in new tab)

Affected components: Event ingestion - USEvent syncing - USReal-time Personalization - US

Timeline of updates

  1. investigating

    Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.

  2. monitoring

    AWS services appear to be recovering.

  3. resolved

    Service appears restored, we will continue to monitor.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Hightouch, started 2026-05-08 01:44 UTC, resolved after 0 min, 3 update(s).

Title
Degraded functionality in AWS us-east-1
Vendor
Hightouch
Date
URL
https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8

Hightouch profileRecent Hightouch incidentsAll outages on May 8, 2026Hightouch in May 2026MarkdownJSON