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ChangesHightouchDegraded functionality in AWS us-east-1

Hightouch: Major incident: Degraded functionality in AWS us-east-1

Major incidentdegradation (model (Jev), 98%)Changed Detected status.hightouch.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Hightouch removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Degraded functionality in AWS us-east-1
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-08 01:44 UTC
AddedResolved time#5
Before: not present
After: 2026-05-08 01:44 UTC
AddedAffected components#6
Before: not present
After: Event ingestion - US, Event syncing - US, Real-time Personalization - US
AddedUpdateinvestigating#7
Before: not present
After: Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
AddedUpdatemonitoring#8
Before: not present
After: AWS services appear to be recovering.
AddedUpdateresolved#9
Before: not present
After: Service appears restored, we will continue to monitor.

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History of this incident

Friday, May 8

1 incident change

Cite this

Major incident: Degraded functionality in AWS us-east-1 on Hightouch’s status page, changed 2026-05-08 01:44 UTC (change 1 of 1).

Title
Major incident: Degraded functionality in AWS us-east-1
Vendor
Hightouch
Date
URL
https://rewindex.com/change/i878549e3c44281

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