# Hightouch: Major incident: Degraded functionality in AWS us-east-1

> Major incident: Degraded functionality in AWS us-east-1. Detected 2026-11-04 by Rewindex: what changed on Hightouch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i878549e3c44281
Last updated: 2026-11-04T08:33:48Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-08 01:44 UTC · Detected: 2026-11-04 08:33 UTC
- [Source: https://status.hightouch.io/incidents/09sz1w6v7yz8](https://status.hightouch.io/incidents/09sz1w6v7yz8)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)
- Versions: before (none: first archived) → after incident\_version:149/09sz1w6v7yz8@8b57142d036f
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded functionality in AWS us-east-1](https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8.md)
## What changed

**1. Added: Title**

```diff
+ Degraded functionality in AWS us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 01:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 01:44 UTC
```

**6. Added: Affected components**

```diff
+ Event ingestion - US, Event syncing - US, Real-time Personalization - US
```

**7. Added: Update** (investigating) · 2026-05-08 00:30 UTC

```diff
+ Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
```

**8. Added: Update** (monitoring) · 2026-05-08 00:39 UTC

```diff
+ AWS services appear to be recovering.
```

**9. Added: Update** (resolved) · 2026-05-08 01:44 UTC

```diff
+ Service appears restored, we will continue to monitor.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 01:44 UTC | Major incident: Degraded functionality in AWS us-east-1 (this change) | degradation |

All Hightouch changes: [timeline](https://rewindex.com/company/hightouch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Degraded functionality in AWS us-east-1 on Hightouch’s status page, changed 2026-05-08 01:44 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i878549e3c44281
- Citation: Hightouch, “Major incident: Degraded functionality in AWS us-east-1” (2026-05-08 01:44 UTC). Archived by Rewindex: https://rewindex.com/change/i878549e3c44281 (CC BY 4.0).
- Markdown link: `[Hightouch: Major incident: Degraded functionality in AWS us-east-1 (2026-05-08)](https://rewindex.com/change/i878549e3c44281)`


---
Canonical: https://rewindex.com/change/i878549e3c44281 · Markdown: https://rewindex.com/change/i878549e3c44281.md · JSON: https://rewindex.com/api/v1/changes/i878549e3c44281 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:16:48.155Z