# Hightouch: Degraded functionality in AWS us-east-1

> Hightouch status incident “Degraded functionality in AWS us-east-1” on 2026-05-08: impact major (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8
Last updated: 2026-05-08T01:44:10Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-08 01:44 UTC · Resolved: 2026-05-08 01:44 UTC · Duration: 0 min
- Updates: 3 · Affected components: Event ingestion - US, Event syncing - US, Real-time Personalization - US
- [Vendor status page: https://status.hightouch.io/incidents/09sz1w6v7yz8](https://status.hightouch.io/incidents/09sz1w6v7yz8)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)

## Timeline of updates

- **investigating** 2026-05-08 00:30 UTC: Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
- **monitoring** 2026-05-08 00:39 UTC: AWS services appear to be recovering.
- **resolved** 2026-05-08 01:44 UTC: Service appears restored, we will continue to monitor.

## Rewindex changes for this incident

- 2026-05-08 01:44 UTC: [Major incident: Degraded functionality in AWS us-east-1](https://rewindex.com/change/i878549e3c44281.md)

## Cite this

Status incident (vendor impact label: major) posted by Hightouch, started 2026-05-08 01:44 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8
- Citation: Hightouch, “Degraded functionality in AWS us-east-1” (2026-05-08 01:44 UTC). Archived by Rewindex: https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8 (CC BY 4.0).
- Markdown link: `[Hightouch: Degraded functionality in AWS us-east-1 (2026-05-08)](https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8)`


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Canonical: https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8 · Markdown: https://rewindex.com/company/hightouch/incidents/09sz1w6v7yz8.md · JSON: https://rewindex.com/api/v1/companies/hightouch/incidents/09sz1w6v7yz8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:21:29.043Z