Help Scout: Search Issues
Timeline of updates
- resolved
We're good to go. Our search services are up and running normally. Folder contents are now up-to-date, so if you were searching for recently Closed conversations and not having any luck, give it another try. We're closing this out, but will continue to monitor performance over the next few hours.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2017-10-22 06:16 UTC, resolved after 22 min, 1 update(s).
- Title
- Search Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp
Help Scout profileRecent Help Scout incidentsAll outages on October 22, 2017Help Scout in October 2017MarkdownJSON