# Help Scout: Search Issues

> Help Scout status incident “Search Issues” on 2017-10-22: impact minor (vendor’s label), 22 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp
Last updated: 2017-10-22T06:38:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-10-22 06:16 UTC · Resolved: 2017-10-22 06:38 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/y3yd1xjtdblp](https://status.helpscout.com/incidents/y3yd1xjtdblp)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-10-22 06:38 UTC: We're good to go. Our search services are up and running normally. Folder contents are now up-to-date, so if you were searching for recently Closed conversations and not having any luck, give it another try. We're closing this out, but will continue to monitor performance over the next few hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2017-10-22 06:16 UTC, resolved after 22 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp
- Citation: Help Scout, “Search Issues” (2017-10-22 06:16 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp (CC BY 4.0).
- Markdown link: `[Help Scout: Search Issues (2017-10-22)](https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp)`


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Canonical: https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp · Markdown: https://rewindex.com/company/help-scout/incidents/y3yd1xjtdblp.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/y3yd1xjtdblp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:30:33.518Z