Help Scout: Individual conversations not loading
Timeline of updates
- resolved
The update has been rolled back and conversations are loading again. Inbound and outbound messages were paused for about 25 minutes during this incident, and will be catching up now. We're very sorry for this disruption in your day. We know you rely on Help Scout to run your business, and we'll be looking into what caused this problem before sending out an update again.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2015-12-03 16:36 UTC, resolved after 12 min, 1 update(s).
- Title
- Individual conversations not loading
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl
Help Scout profileRecent Help Scout incidentsAll outages on December 3, 2015Help Scout in December 2015MarkdownJSON