# Help Scout: Individual conversations not loading

> Help Scout status incident “Individual conversations not loading” on 2015-12-03: impact minor (vendor’s label), 12 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl
Last updated: 2015-12-03T16:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-12-03 16:36 UTC · Resolved: 2015-12-03 16:48 UTC · Duration: 12 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/wfftd7rdtcsl](https://status.helpscout.com/incidents/wfftd7rdtcsl)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-12-03 16:48 UTC: The update has been rolled back and conversations are loading again. Inbound and outbound messages were paused for about 25 minutes during this incident, and will be catching up now. We're very sorry for this disruption in your day. We know you rely on Help Scout to run your business, and we'll be looking into what caused this problem before sending out an update again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-12-03 16:36 UTC, resolved after 12 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl
- Citation: Help Scout, “Individual conversations not loading” (2015-12-03 16:36 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl (CC BY 4.0).
- Markdown link: `[Help Scout: Individual conversations not loading (2015-12-03)](https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl)`


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Canonical: https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl · Markdown: https://rewindex.com/company/help-scout/incidents/wfftd7rdtcsl.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/wfftd7rdtcsl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:59:37.521Z