Help Scout: Search and Folder Issues
Timeline of updates
- resolved
Everything is starting to look good, and events are back to processing normally. Workflows will catch up in batches, and you may see folders and search results update in bulk over the next while. We'll continue to monitor the web app's behavior, but closing this for now. Thanks for your patience this morning!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-09-29 10:37 UTC, resolved after 1.4 h, 1 update(s).
- Title
- Search and Folder Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8
Help Scout profileRecent Help Scout incidentsAll outages on September 29, 2020Help Scout in September 2020MarkdownJSON