# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2020-09-29: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8
Last updated: 2020-09-29T11:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-29 10:37 UTC · Resolved: 2020-09-29 11:59 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/txpj5rd1dmw8](https://status.helpscout.com/incidents/txpj5rd1dmw8)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-09-29 11:59 UTC: Everything is starting to look good, and events are back to processing normally. Workflows will catch up in batches, and you may see folders and search results update in bulk over the next while. We'll continue to monitor the web app's behavior, but closing this for now. Thanks for your patience this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-09-29 10:37 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8
- Citation: Help Scout, “Search and Folder Issues” (2020-09-29 10:37 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2020-09-29)](https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8)`


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Canonical: https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8 · Markdown: https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/txpj5rd1dmw8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:19:25.680Z