Help Scout: Web App Connection Timeouts
Timeline of updates
- resolved
This morning around 11:45am EST, the Help Scout web application experienced sporadic connection failures, resulting in long page load times, and in some cases, pages failing to load at all. The off-and-on nature of this issue resulted in roughly 15 minutes of downtime. At roughly 12:00pm EST, all services were back to normal and all queued messages were pushed into Help Scout. Very sorry for the trouble today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-02-29 16:45 UTC, resolved after 0 min, 1 update(s).
- Title
- Web App Connection Timeouts
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c
Help Scout profileRecent Help Scout incidentsAll outages on February 29, 2024Help Scout in February 2024MarkdownJSON