# Help Scout: Web App Connection Timeouts

> Help Scout status incident “Web App Connection Timeouts” on 2024-02-29: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c
Last updated: 2024-02-29T16:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-29 16:45 UTC · Resolved: 2024-02-29 16:45 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/r3b1d8nd0f6c](https://status.helpscout.com/incidents/r3b1d8nd0f6c)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-02-29 16:45 UTC: This morning around 11:45am EST, the Help Scout web application experienced sporadic connection failures, resulting in long page load times, and in some cases, pages failing to load at all. The off-and-on nature of this issue resulted in roughly 15 minutes of downtime. At roughly 12:00pm EST, all services were back to normal and all queued messages were pushed into Help Scout. Very sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-02-29 16:45 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c
- Citation: Help Scout, “Web App Connection Timeouts” (2024-02-29 16:45 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c (CC BY 4.0).
- Markdown link: `[Help Scout: Web App Connection Timeouts (2024-02-29)](https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c)`


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Canonical: https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c · Markdown: https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/r3b1d8nd0f6c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:09:43.581Z