Help Scout: Issues with Beacon
Timeline of updates
- resolved
This morning from ~9:20 AM ET to 12:20 PM ET, we experienced some problems with Beacon that included the inability to submit messages through Beacon's contact form, completed chats failing to appear in mailbox folders and reports, and chat transcripts not sending out to customers (if that setting was enabled for your Beacon). While the underlying issues are now resolved and Beacon should be functional once again, we are working on retrying failed chat transcripts and populating completed chat data into reports and the appropriate mailbox folders within customer accounts. We're sorry for the trouble this morning!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2021-10-19 13:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Issues with Beacon
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k
Help Scout profileRecent Help Scout incidentsAll outages on October 19, 2021Help Scout in October 2021MarkdownJSON