# Help Scout: Issues with Beacon

> Help Scout status incident “Issues with Beacon” on 2021-10-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k
Last updated: 2021-10-19T13:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-10-19 13:30 UTC · Resolved: 2021-10-19 13:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/n3r7v6l4wr0k](https://status.helpscout.com/incidents/n3r7v6l4wr0k)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-10-19 13:30 UTC: This morning from ~9:20 AM ET to 12:20 PM ET, we experienced some problems with Beacon that included the inability to submit messages through Beacon's contact form, completed chats failing to appear in mailbox folders and reports, and chat transcripts not sending out to customers (if that setting was enabled for your Beacon). While the underlying issues are now resolved and Beacon should be functional once again, we are working on retrying failed chat transcripts and populating completed chat data into reports and the appropriate mailbox folders within customer accounts. We're sorry for the trouble this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2021-10-19 13:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k
- Citation: Help Scout, “Issues with Beacon” (2021-10-19 13:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k (CC BY 4.0).
- Markdown link: `[Help Scout: Issues with Beacon (2021-10-19)](https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k)`


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Canonical: https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k · Markdown: https://rewindex.com/company/help-scout/incidents/n3r7v6l4wr0k.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/n3r7v6l4wr0k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:05:56.378Z