Help Scout: Beacon errors
Timeline of updates
- resolved
Chat is fully operational, and we're closing this one out. A third-party service we rely on for chat availability ran into problems starting at 21:00 UTC, and reported the problem as recovered as of 00:30 UTC. Chat may have been intermittently unavailable for some customers for approximately 4 hours.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-04-23 23:53 UTC, resolved after 1.6 h, 1 update(s).
- Title
- Beacon errors
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns
Help Scout profileRecent Help Scout incidentsAll outages on April 23, 2020Help Scout in April 2020MarkdownJSON