# Help Scout: Beacon errors

> Help Scout status incident “Beacon errors” on 2020-04-23: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns
Last updated: 2020-04-24T01:29:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-23 23:53 UTC · Resolved: 2020-04-24 01:29 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/mjtwzyk1l4ns](https://status.helpscout.com/incidents/mjtwzyk1l4ns)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-04-24 01:29 UTC: Chat is fully operational, and we're closing this one out. A third-party service we rely on for chat availability ran into problems starting at 21:00 UTC, and reported the problem as recovered as of 00:30 UTC. Chat may have been intermittently unavailable for some customers for approximately 4 hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-04-23 23:53 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns
- Citation: Help Scout, “Beacon errors” (2020-04-23 23:53 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns (CC BY 4.0).
- Markdown link: `[Help Scout: Beacon errors (2020-04-23)](https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns)`


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Canonical: https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns · Markdown: https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/mjtwzyk1l4ns · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:48:27.654Z