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CompaniesHelp ScoutIncidents

Help Scout: Connections Issues

MinorStatus: resolvedStarted Resolved (2.0 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We identified the issue causing delays and it has now been fixed. Performance should be back to normal. Thank you for bearing with us today!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-07-16 14:14 UTC, resolved after 2.0 h, 1 update(s).

Title
Connections Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1

Help Scout profileRecent Help Scout incidentsAll outages on July 16, 2020Help Scout in July 2020MarkdownJSON