# Help Scout: Connections Issues

> Help Scout status incident “Connections Issues” on 2020-07-16: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1
Last updated: 2020-07-16T16:15:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-16 14:14 UTC · Resolved: 2020-07-16 16:15 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/ldg9ky4wnzs1](https://status.helpscout.com/incidents/ldg9ky4wnzs1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-07-16 16:15 UTC: We identified the issue causing delays and it has now been fixed. Performance should be back to normal. Thank you for bearing with us today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-07-16 14:14 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1
- Citation: Help Scout, “Connections Issues” (2020-07-16 14:14 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1 (CC BY 4.0).
- Markdown link: `[Help Scout: Connections Issues (2020-07-16)](https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1 · Markdown: https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/ldg9ky4wnzs1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:22:09.388Z