Help Scout: Issues with third-party service provider for AI
Timeline of updates
- resolved
Our service provider has recovered service and our AI features are now running smoothly.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2023-11-08 14:22 UTC, resolved after 1.7 h, 1 update(s).
- Title
- Issues with third-party service provider for AI
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq
Help Scout profileRecent Help Scout incidentsAll outages on November 8, 2023Help Scout in November 2023MarkdownJSON