# Help Scout: Issues with third-party service provider for AI

> Help Scout status incident “Issues with third-party service provider for AI” on 2023-11-08: impact minor (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq
Last updated: 2023-11-08T16:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-08 14:22 UTC · Resolved: 2023-11-08 16:04 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/lb7f7f9p51wq](https://status.helpscout.com/incidents/lb7f7f9p51wq)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-11-08 16:04 UTC: Our service provider has recovered service and our AI features are now running smoothly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-11-08 14:22 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq
- Citation: Help Scout, “Issues with third-party service provider for AI” (2023-11-08 14:22 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq (CC BY 4.0).
- Markdown link: `[Help Scout: Issues with third-party service provider for AI (2023-11-08)](https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq)`


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Canonical: https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq · Markdown: https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/lb7f7f9p51wq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T20:43:44.328Z