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CompaniesHelp ScoutIncidents

Help Scout: User Interface Lag for Sent Messages

MinorStatus: resolvedStarted Resolved (45 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    The issue has been resolved and the user interface should be working properly.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-01-26 14:26 UTC, resolved after 45 min, 1 update(s).

Title
User Interface Lag for Sent Messages
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/jmbbjbkhmghn

Help Scout profileRecent Help Scout incidentsAll outages on January 26, 2016Help Scout in January 2016MarkdownJSON