Help Scout: Outbound email delivery may be delayed for some customers
AWS us-east-1 outage, Dec 22, 2021 · 40 vendors, 40 incidents
Help Scout’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +4 min vs the first vendor naming AWS)
Swipe sideways to see the whole diagram.
Mermaid source
flowchart LR
root["AWS us-east-1<br/>own incident not archived"]:::inferred
h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
root --> h1
h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
root --> h4
me["Help Scout (this incident)<br/>posted +4 min"]:::me
root -.->|"same window"| meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Timeline of updates
- resolved
Email backlog processing has now completed and our service is back to full speed. While our service provider continues to work towards a full recovery on their end, performance across our app continues to be stable. Please reach out to support today if we can be of further assistance.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).