# Help Scout: Outbound email delivery may be delayed for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-22 12:46 UTC · Resolved: 2021-12-22 13:12 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/hrkfb5473jrt](https://status.helpscout.com/incidents/hrkfb5473jrt)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 22, 2021: 40 vendors, 40 incidents](https://rewindex.com/events/2021-12-22-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +4 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>8 vendors, 6 blamed AWS<br/>Firebolt, Bitbucket, HubSpot, CircleCI +4"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor<br/>Confluent"]:::names
  root --> h4
  me["Help Scout (this incident)<br/>posted +4 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-22 13:12 UTC: Email backlog processing has now completed and our service is back to full speed. While our service provider continues to work towards a full recovery on their end, performance across our app continues to be stable. Please reach out to support today if we can be of further assistance.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/hrkfb5473jrt · Markdown: https://rewindex.com/company/help-scout/incidents/hrkfb5473jrt.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/hrkfb5473jrt · Generated 2026-10-19T23:15:11.705Z