Help Scout: Server Error Impacting Customers

MinorStatus: resolvedStarted 2015-07-09 13:54 UTCResolved 2015-07-09 17:08 UTC (3.2 h)1 updatestatus.helpscout.com

Timeline of updates

resolved2015-07-09 17:08 UTC
Sorry about the trouble today! All services are back to normal. We'll have more to share about what happened a bit later.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-07-09 13:54 UTC, resolved after 3.2 h, 1 update(s).

Title: Server Error Impacting Customers
Vendor: Help Scout
Date: 2015-07-09 13:54 UTC
URL: https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc

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