# Help Scout: Server Error Impacting Customers

> Help Scout status incident “Server Error Impacting Customers” on 2015-07-09: impact minor (vendor’s label), 3.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc
Last updated: 2015-07-09T17:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-07-09 13:54 UTC · Resolved: 2015-07-09 17:08 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/gj9tlgw753jc](https://status.helpscout.com/incidents/gj9tlgw753jc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-07-09 17:08 UTC: Sorry about the trouble today! All services are back to normal. We'll have more to share about what happened a bit later.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-07-09 13:54 UTC, resolved after 3.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc
- Citation: Help Scout, “Server Error Impacting Customers” (2015-07-09 13:54 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc (CC BY 4.0).
- Markdown link: `[Help Scout: Server Error Impacting Customers (2015-07-09)](https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc · Markdown: https://rewindex.com/company/help-scout/incidents/gj9tlgw753jc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/gj9tlgw753jc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:07:00.407Z