Help Scout: Docs site connection errors
Timeline of updates
- resolved
Sorry for the disruption today, folks! Based on what we know so far, all Docs sites were down for a period of 16 minutes, between 2:36-2:51pm UTC. We've identified the root cause of the problem and our Ops team will work to mediate it moving forward. All systems are back to normal now and no other components were effected during this time.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2020-04-18 14:46 UTC, resolved after 27 min, 1 update(s).
- Title
- Docs site connection errors
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4
Help Scout profileRecent Help Scout incidentsAll outages on April 18, 2020Help Scout in April 2020MarkdownJSON