# Help Scout: Docs site connection errors

> Help Scout status incident “Docs site connection errors” on 2020-04-18: impact minor (vendor’s label), 27 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4
Last updated: 2020-04-18T15:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-18 14:46 UTC · Resolved: 2020-04-18 15:13 UTC · Duration: 27 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/f4r7c5qqhqf4](https://status.helpscout.com/incidents/f4r7c5qqhqf4)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-04-18 15:13 UTC: Sorry for the disruption today, folks! Based on what we know so far, all Docs sites were down for a period of 16 minutes, between 2:36-2:51pm UTC. We've identified the root cause of the problem and our Ops team will work to mediate it moving forward. All systems are back to normal now and no other components were effected during this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-04-18 14:46 UTC, resolved after 27 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4
- Citation: Help Scout, “Docs site connection errors” (2020-04-18 14:46 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4 (CC BY 4.0).
- Markdown link: `[Help Scout: Docs site connection errors (2020-04-18)](https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4)`


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Canonical: https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4 · Markdown: https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/f4r7c5qqhqf4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:35.884Z