rewindex

CompaniesHelp ScoutIncidents

Help Scout: Attachment issues

No impact listedStatus: resolvedStarted Resolved (28 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We're in the clear. You should be able to preview and download attachments without error. Sorry for the trouble this afternoon!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2017-03-09 22:16 UTC, resolved after 28 min, 1 update(s).

Title
Attachment issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/9f7sw809b8qs

Help Scout profileRecent Help Scout incidentsAll outages on March 9, 2017Help Scout in March 2017MarkdownJSON