Help Scout: Search indexes down
Timeline of updates
- resolved
The update that caused the issue has been rolled back, and reports, folder views, Docs search, and help desk search are all functional again.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2016-04-11 18:34 UTC, resolved after 8 min, 1 update(s).
- Title
- Search indexes down
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5
Help Scout profileRecent Help Scout incidentsAll outages on April 11, 2016Help Scout in April 2016MarkdownJSON