# Help Scout: Search indexes down

> Help Scout status incident “Search indexes down” on 2016-04-11: impact minor (vendor’s label), 8 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5
Last updated: 2016-04-11T18:42:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-04-11 18:34 UTC · Resolved: 2016-04-11 18:42 UTC · Duration: 8 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/94gn7yngw9q5](https://status.helpscout.com/incidents/94gn7yngw9q5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-04-11 18:42 UTC: The update that caused the issue has been rolled back, and reports, folder views, Docs search, and help desk search are all functional again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-04-11 18:34 UTC, resolved after 8 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5
- Citation: Help Scout, “Search indexes down” (2016-04-11 18:34 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5 (CC BY 4.0).
- Markdown link: `[Help Scout: Search indexes down (2016-04-11)](https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5)`


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Canonical: https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5 · Markdown: https://rewindex.com/company/help-scout/incidents/94gn7yngw9q5.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/94gn7yngw9q5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:05:34.826Z