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Help Scout: Folder counts and workflows slightly delayed

MinorStatus: resolvedStarted Resolved (34 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    This morning between roughly 6:55 - 7:28am EDT, our queues that update a few in-app functions were delayed by several minutes. There was no impact on inbound/outbound email or page performance, but you may have seen folder counts out of sync or workflows delayed. We're all set now, apologies for the brief delay!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-06-16 10:56 UTC, resolved after 34 min, 1 update(s).

Title
Folder counts and workflows slightly delayed
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/8824skhgtkns

Help Scout profileRecent Help Scout incidentsAll outages on June 16, 2016Help Scout in June 2016MarkdownJSON