# Help Scout: Folder counts and workflows slightly delayed

> Help Scout status incident “Folder counts and workflows slightly delayed” on 2016-06-16: impact minor (vendor’s label), 34 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/8824skhgtkns
Last updated: 2016-06-16T11:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-06-16 10:56 UTC · Resolved: 2016-06-16 11:30 UTC · Duration: 34 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/8824skhgtkns](https://status.helpscout.com/incidents/8824skhgtkns)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-06-16 11:30 UTC: This morning between roughly 6:55 - 7:28am EDT, our queues that update a few in-app functions were delayed by several minutes. There was no impact on inbound/outbound email or page performance, but you may have seen folder counts out of sync or workflows delayed. We're all set now, apologies for the brief delay!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-06-16 10:56 UTC, resolved after 34 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/8824skhgtkns
- Citation: Help Scout, “Folder counts and workflows slightly delayed” (2016-06-16 10:56 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/8824skhgtkns (CC BY 4.0).
- Markdown link: `[Help Scout: Folder counts and workflows slightly delayed (2016-06-16)](https://rewindex.com/company/help-scout/incidents/8824skhgtkns)`


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Canonical: https://rewindex.com/company/help-scout/incidents/8824skhgtkns · Markdown: https://rewindex.com/company/help-scout/incidents/8824skhgtkns.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/8824skhgtkns · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:49:05.808Z