Help Scout: Search Issues
Timeline of updates
- resolved
All folder content, folder counts, message previews, and search results should be caught-up and accurate within 10 minutes. We're in the clear, so we're closing this one out. Apologies for the Monday morning troubles!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2016-09-19 16:05 UTC, resolved after 30 min, 1 update(s).
- Title
- Search Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z
Help Scout profileRecent Help Scout incidentsAll outages on September 19, 2016Help Scout in September 2016MarkdownJSON