# Help Scout: Search Issues

> Help Scout status incident “Search Issues” on 2016-09-19: impact minor (vendor’s label), 30 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z
Last updated: 2016-09-19T16:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-09-19 16:05 UTC · Resolved: 2016-09-19 16:35 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/6z8wtzlxs97z](https://status.helpscout.com/incidents/6z8wtzlxs97z)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-09-19 16:35 UTC: All folder content, folder counts, message previews, and search results should be caught-up and accurate within 10 minutes. We're in the clear, so we're closing this one out. Apologies for the Monday morning troubles!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-09-19 16:05 UTC, resolved after 30 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z
- Citation: Help Scout, “Search Issues” (2016-09-19 16:05 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z (CC BY 4.0).
- Markdown link: `[Help Scout: Search Issues (2016-09-19)](https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z)`


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Canonical: https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z · Markdown: https://rewindex.com/company/help-scout/incidents/6z8wtzlxs97z.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/6z8wtzlxs97z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:23:54.694Z