Help Scout: Various platform issues
Timeline of updates
- resolved
Today we experienced a temporary outage on the Reports section of Help Scout, and duplicate notifications being sent for conversations. These issues have now been resolved and the platform is working as intended. If you are still experiencing issues please reach out to Help Scout support.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2023-01-23 16:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Various platform issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/56rv0cdlxyzr
Help Scout profileRecent Help Scout incidentsAll outages on January 23, 2023Help Scout in January 2023MarkdownJSON