Help Scout: Degraded performance across the app
Timeline of updates
- resolved
Performance across the web and mobile apps was degraded from about 12.30AM EDT until 3.00AM EDT. Users experienced slow page loads, timeouts, connection issues and other errors. The issue has been resolved and the app is now running smoothly. We apologise to all our Users for the inconvenience caused during that time and thank you for bearing with us!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2023-03-29 04:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Degraded performance across the app
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/3g427p216zdc
Help Scout profileRecent Help Scout incidentsAll outages on March 29, 2023Help Scout in March 2023MarkdownJSON