# Help Scout: Degraded performance across the app

> Help Scout status incident “Degraded performance across the app” on 2023-03-29: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/3g427p216zdc
Last updated: 2023-03-29T04:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-29 04:30 UTC · Resolved: 2023-03-29 04:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/3g427p216zdc](https://status.helpscout.com/incidents/3g427p216zdc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-03-29 04:30 UTC: Performance across the web and mobile apps was degraded from about 12.30AM EDT until 3.00AM EDT. Users experienced slow page loads, timeouts, connection issues and other errors. The issue has been resolved and the app is now running smoothly. We apologise to all our Users for the inconvenience caused during that time and thank you for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-03-29 04:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/3g427p216zdc
- Citation: Help Scout, “Degraded performance across the app” (2023-03-29 04:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/3g427p216zdc (CC BY 4.0).
- Markdown link: `[Help Scout: Degraded performance across the app (2023-03-29)](https://rewindex.com/company/help-scout/incidents/3g427p216zdc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/3g427p216zdc · Markdown: https://rewindex.com/company/help-scout/incidents/3g427p216zdc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/3g427p216zdc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:01:13.053Z