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CompaniesHelp ScoutIncidents

Help Scout: Workflows, Folder Counts, Message Preview Delays

MinorStatus: resolvedStarted Resolved (0 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We experienced a slow-down on the Help Scout app today between 4:06 AM UTC AND 7:29 AM UTC. Folder counts, workflow processing, and message preview loading may have been delayed. This issue is now resolved and you should find that your counts and workflows are now up to date. Apologies for any trouble here.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-11-17 04:00 UTC, resolved after 0 min, 1 update(s).

Title
Workflows, Folder Counts, Message Preview Delays
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m

Help Scout profileRecent Help Scout incidentsAll outages on November 17, 2021Help Scout in November 2021MarkdownJSON